Shipping
Orders within Japan are shipped via Yamato Transport.
Domestic shipping is a flat rate of ¥800.
Free shipping is available for orders of ¥15,000 or more.
In-stock items are usually shipped within 1–2 business days after your order and payment are confirmed. Shipping may take longer during holidays or busy periods.
International Shipping
International orders are shipped via Yamato International TA-Q-BIN.
We currently ship to the following countries and regions:
- Asia: Taiwan, South Korea
- North America / Oceania: United States, Australia
- Europe: 27 EU member countries
Shipping fees are as follows:
| Region | Shipping Fee |
|---|---|
| Asia | ¥3,000 |
| North America / Oceania | ¥4,000 |
| Europe | ¥4,500 |
International shipping fees are automatically added at checkout.
Customs duties, import taxes, and other fees may apply depending on the destination country or region. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Shipping may not be available to certain countries, regions, or for certain products.
Returns & Refunds
If an item is defective upon arrival, returns or refunds are accepted only when you contact us within 7 days of receiving the item.
If you wish to return an item, please contact us in advance with your order number, product name, and a description of the issue. We will provide return instructions and the return address.
After we receive and inspect the returned item, we will issue a refund or replacement if the item is confirmed to be defective.
Returns or exchanges for reasons of customer preference are not accepted.
Bank transfer fees, payment processing fees, and other related fees may not be refundable.
Warranty & Repairs
Hikari Instruments products are covered by a one-year warranty from the date of purchase.
For warranty service, we may ask you to provide your purchase date and order number. If you experience a problem with a product, please contact us through our contact form before sending the product back.
After reviewing the issue, we may ask you to return the product for repair or replacement.
Even during the warranty period, round-trip shipping costs for repairs are the responsibility of the customer.
The following types of damage or malfunction are not covered by the warranty:
- Use of an incorrect power supply or voltage
- Incorrect or misaligned power cable connection on Eurorack modules
- Short circuits caused by the case or internal wiring
- Damage caused by dropping, water, strong impact, or other accidents
- Modification, disassembly, or improper use
Repairs for damage not covered by the warranty, or for products outside the warranty period, may still be available for a fee where possible.
For international returns or repairs, the customer is responsible for return and reshipping costs. Any customs duties, import taxes, or other charges that may arise are also the responsibility of the customer.